December 1, 2021
Every decade has its buzzwords. Now, "disruption" and "unprecedented times" refer not only to COVID-19 and its impact on people, the economy, and the world, but also, insist the authors, to such concepts as compassion. Former CEO Tramuto (Life's Bulldozer Moments, 2016) shares both personal and more universal truths as he and coauthor Corwin investigate the definition, exercise, and results of practicing empathy in the workplace. Anecdotes are primarily drawn from the health-care field, where, one might argue, the focus on patient compassionate care is the industry's raison d'�tre. Yet other examples prove enlightening, beginning with Chrysler's Lee Iacocca. Every chapter and every end-of-chapter exercise builds on the philosophy that empathy, in order to work, must be actionable. They tackle and disembody myths (e.g., compassion is the same as being nice), paint the face of today's and tomorrow's workforce via clear trends and demographics, and imbue what becomes a passionate narrative with critical facts and compelling survey findings. Dub Tramuto and Corwin global compassion activists with the qualifications to prove it.
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